Maxine recently bought a blue dress online. When it arrived in the mail, she realized that it was too big. She also found that the dress looked much better online than in-person. She goes to the store to return the dress.
Aria: Of course. It didn’t fit correctly?
Maxine: No, it didn’t.
Aria: Do you want to switch it for another size?
Maxine: No, that’s okay. I pictured it differently when I saw it online. It’s not really my style.
Aria: I’m sorry to hear that. I can either give you store credit or reimburse your credit card.
Maxine: It would be great if you could reimburse me.
Aria types on the computer.
Aria: Okay. You’ll see the money back in your bank account in 3-5 business days.
Maxine: Wonderful! Thank you for your help!
Aria: My pleasure. Have a good day!
Maxine: You too! Good-bye.